Make superior customer relationship

Live Chat Software

Live Chat Software helps to connect your website visitors with customer service representative to provide efficient online support in real time. Advanced web chat software offers excellent customer support to your online customers that increase sales and reduces your phone bills. Live help utility helps to engage customers through online interaction by providing valuable information about your offers in very less time.

So, now start talking to your website visitors and make your website a place where you can serve customized solutions to your customers that best fit their needs.

Who Uses Live Chat Software?

Live Chat Software is used as a standard communication channel for serving customers via the internet. Chat software is useful in industries including web hosting, web design, real estate, financial, universities, e-commerce, travel, auto sales, education, insurance, law firms etc to improve customers' trust and satisfaction that increase your sales and revenues.

Why Live chat software?

Live chat software is complete web based solution with powerful features provides superior customer support to resolve any query of website visitors in easiest way. Best help desk utility provides your website support executives to interact with your website customers in real time.

Live Chat Software Features

Multiple chat interaction

Allow multi chat interaction between multi operator and multi user for solving the queries in real time.

Chat between operators

Live chat software support chat between the operators with facility to transfer chat from one department to another.

Transfer chats

Ongoing chat process can be easily transferred to another operator along with full details of previous chats.

Sound and visual alerts

Sound and visual alert notifications lets you know when visitor request for chat.

Browser tab

Browser tab is provided to quickly access any URL typed in the URL box for speedy chat interaction.

Push URL’s

Facilitate operators to push specific web page links to provide quick assistance for website visitors.

Offline messaging

Facilitate to send offline messages in case of non-availability of website support operator.

Provide chat history details

Provide entire chat details along with date and time of each chat session.

Emailing chat transcripts

Facilitates operators to send live chat sessions to visitor specified e-mail address for future assistance when required.

Pre-typed or Canned messages

Instead of typing the whole message repeatedly, customer care executive can send saved messages to respond customers.

View visitor typing text

Easily view what visitor is typing during website operator and visitor chat interaction.

Block IP address

Website operator can block IP address to prevent any mischief visitor entering the chat session.

Profile recording

Shows detail of each and every website visitors requesting for chat with complete information.

Instant and easy setup

Fully capable to install and run the webchat software without requiring any additional hardware and software.